Reporting an Outage

CCEC outage hotline: 701-356-4499 or 1-888-277-4424.

Load live outage viewer

It is important that each outage is reported. CCEC's automated outage reporting system helps us identify outages and respond to them quickly. With the Interactive Voice Response (IVR) system, members are able to call in and report an outage and give specific information.

Service Information

Our member programs and services are designed to meet your needs and expectations. They have been developed based on our research of your needs and our discussions with you. If you have any comments or suggestions on how we can make these programs better, we want to hear from you. E-mail us at info@kwh.com.

Electrical Safety and Generators

When power lines are down, residents can restore energy to their homes or other structures by using another power source such as a portable generator. If water has been present anywhere near electrical circuits and electrical equipment, turn off the power at the main breaker or fuse on the service panel. Do not turn the power back on until electrical equipment has been inspected by a qualified electrician.

Power Line Safety

Accidentally contacting a power line can be dangerous, and in some cases, even deadly. Your Touchstone Energy cooperative wants to help our members stay safe around power lines.

Keep a safe distance

Whether you are playing outdoors with your children or working on landscaping projects, keep a safe distance from power lines and other equipment your co-op uses to get electricity to your home.

Always remember to:

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